This project introduces two specialized service robots, the Butler Robot and the Porter Robot, to enhance customer experiences in premium hotel resorts. Designed for the non-contact era, these robots address key pain points such as privacy concerns and logistical challenges. By delivering personalized and efficient services, they elevate the quality of hospitality while minimizing human intervention. This innovation not only boosts guest satisfaction but also supports hotels in achieving higher revisit rates and operational efficiency.
This project was conducted as an industry-academia collaboration with Hyundai Robotics
Facial Recognition and Synchronized Personalities: Ensures consistent and seamless interactions by assigning a single personality to the robot, regardless of which unit serves the guest.
Human-Like Gestures: Equipped with a waist motor for natural bending motions, enhancing its approachable and lifelike behavior.
Interactive Display: A versatile screen adjusts between vertical and horizontal modes to cater to both adults and children, offering content like hotel guidelines or personalized recommendations.
This robot embodies the essence of a personal assistant, combining luxury with cutting-edge technology to create a memorable guest experience.
Modular Components: Includes a smart tray system and luggage carrier, enabling efficient transport of guest belongings without human assistance.
Smart Automation: Uses infrared communication and adjustable rails to locate, retrieve, and deliver items with precision.
Ergonomic Design: Optimized for functionality, the robot adapts to user height for convenient item retrieval.
Focused on practicality and efficiency, the Porter Robot reduces logistical burdens, offering guests a smooth and stress-free stay.
Jan. 2021 - Feb. 2021